WebSnapware is a Java program that may run on different Microsoft windows operating systems as well as on Linux and Mac operating systems
With the team bar each user can have a quite overview of the availability of other users. Not only the state of the phone is presented, but also if the phone is forwarded or if a PM profile is activated. With the Snapware availability status an additional option is available to tell the team members if I am busy or not. In connection with the Telesnap Calendar Server calendar entries can be displayed in the team bar as well.
With the PM profiles that are integrated into the Snapware solution each user can define how he can be reached by which caller. Each user can create his own forwarding rules that are either valid for one caller, a group of callers or all calls. For each user one destination can be defined to which the call shall be routed.
In Connection with the Telesnap Calendar Server the PM profiles can automatically activated by entries in your Microsoft Outlook, Lotus Notes or Novell GroupWise calendar.
With its powerful CTI options and different integration options into other systems WebSnapware is a high end CTI tool.
For caller identification you can use the following databases:
- Microsoft Outlook
- Lotus Notes
With the integrated call journal which is stored on the server you always have an overview of your calls. The journal is also updated when the client is not running.