Aastra InTouch™ Unified Communications client provides a powerful collaboration tool between your call center agents and other knowledge workers within your enterprise. Aastra InTouch displays your colleagues’ activity/presence status and allows you to either chat with them through Instant Messaging, or using its softphone capabilities.
- Softphone – make and receive calls, put calls on hold, forward, transfer or click to initiative a conference call.
- Directory – find colleagues through company directory, sorted into enterprise defined groups or your own personal contacts.
- Presence – view the activity and presence status of contacts.
- Instant Messaging – chat with colleagues in real time.
- Call Logs – display up to 1,000 incoming, outgoing and missed calls.
Aastra InTouch is available for workers outside the contact center; however it is especially useful for contact center agents. Information about knowledge workers outside the contact center can be entered along with their directory information. This may include their department, areas of responsibility or specialized skills – allowing you to serve your customers better by making sure they get the help they need, from whoever is available at that moment.
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